Conflict Management

In any situation, we have four choices of action:

  1. The right thing to do
  2. The easiest thing to do
  3. What you want to do (is more driven by emotions in the moment)
  4. The optimum thing to do (given the RAC)

Many times we do what we want to do and hope that change will come. But, change will only come by doing the right thing to do towards achieving a goal.

Some of the above might be overlapping – for example, the easiest thing (2) might be the thing that we want to do (3); similarly, many times the optimum thing to do is also the right thing to do.

In our daily life, the problem arises when these choices for task 1 conflict with the choices of task 2 or the underlying RAC for the task itself changes. The conflict can be in terms of a time conflict (an action on task 1 conflicts in time with that of a task 2) or a goal conflict (an action on task 1 conflicts in terms of goal with that of a task 2). Generally, every task has a zone of time in which the situation (RAC) doesn’t conflict with another situation (RAC) in terms of time and goal and the situation itself  doesn’t change. It is when the task is not done within that zone of time is when the task comes in conflict with another  or itself because of the changing RAC.

Our environment is constantly changing and with it the RAC of a situation itself. However, there is a zone of time when the situation is not changing and a task ideally should be completed within that time zone. If not completed, then it comes into conflict with other situations (RAC). Discipline is about doing something  to achieve a goal in a situation before the situation itself changes or your action conflicts in time or goal with another situation.

Since the RACs are constantly changing, one needs to keep a continuous track of the RAC. This is done by listening carefully to people, checking your mails and being aware of the RAC always.